ch777 Privacy Policy

ch777 operates as the data controller in respect of all personal information collected from players accessing the ch777 platform from Pakistan. As data controller, ch777 determines the purposes and means by which your personal data is processed, and accepts responsibility for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable international data protection principles.

The ch777 platform is operated under an international gaming license. All data processing activities conducted by ch777 are subject to the data protection obligations stipulated under the terms of that license, as well as the internal data governance standards that ch777 applies globally across all player markets, including Pakistan.

References to "ch777", "we", "us", or "our" throughout this Privacy Policy refer to the ch777 platform operator in its capacity as data controller. References to "you", "your", or "player" refer to any natural person who has registered a ch777 account or who accesses the ch777 website or any associated mobile platform.

ch777 collects personal data from Pakistani players through a number of channels — primarily during the account registration process, during ongoing use of the ch777 platform, and through interactions with our customer support team. The categories of personal data we collect are described in the table below:

ch777 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, trade union membership, biometric data, or health data, except where health or addiction-related information is voluntarily provided by a player in the context of a responsible gaming self-exclusion request. In such cases, the information is processed solely for the purpose of implementing and managing the self-exclusion.

ch777 processes your personal data only where a lawful basis for doing so exists. The primary legal bases on which ch777 relies are: (a) performance of a contract — processing necessary to operate your ch777 account and provide the services you have requested; (b) legal obligation — processing required to comply with applicable laws, including anti-money laundering (AML) obligations and gaming license conditions; (c) legitimate interests — processing carried out for purposes that are in ch777's legitimate business interests and which do not override your fundamental rights; and (d) consent — processing carried out on the basis of your freely given, specific, and informed consent, which you may withdraw at any time.

The specific purposes for which ch777 processes your personal data include:

• Account Registration and Management: To create and maintain your ch777 player account, verify your identity using your CNIC or other government-issued identification, and manage your account preferences and settings.
• Service Delivery: To provide you with access to ch777's full range of products including cricket betting (PSL and international matches), live casino games, and online slots, and to process your deposits and withdrawals through JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK.
• KYC and Age Verification: To verify that you meet the minimum age requirement of 21 years and to confirm your identity as required by ch777's international gaming license obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other forms of financial crime or abuse of the ch777 platform.
• Responsible Gaming Compliance: To monitor player behaviour for signs of problem gambling, to implement and enforce responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion, and to fulfil ch777's obligations under its gaming license in respect of player protection.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance in relation to your ch777 account or any platform issue you experience.
• Legal and Regulatory Compliance: To comply with applicable laws, court orders, regulatory requirements, and the conditions of ch777's international gaming license, including mandatory reporting obligations in respect of suspicious transactions.
• Platform Improvement: To analyse aggregated usage data in order to improve the ch777 platform, optimise game performance, and develop new features and products tailored to the needs of Pakistani players.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about ch777 products and events — but only where you have provided explicit consent or where such communications are permitted on the basis of an existing player relationship. You may opt out of marketing communications at any time.

ch777 does not sell your personal data to third parties. We do not trade in player data or share it with third-party advertisers for their own independent marketing purposes. However, in order to provide the ch777 service, we do share certain personal data with a limited number of trusted third-party service providers and regulatory bodies, as described below:

• Payment Processors: Your financial data is shared with our integrated Pakistani payment partners — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and the Raast and 1LINK interbank networks — solely for the purpose of processing your deposits and withdrawals. Each payment partner operates under its own privacy policy and applicable financial regulations.
• Identity Verification Providers: ch777 engages specialist third-party KYC and identity verification providers to assist in verifying CNIC authenticity, age verification, and sanctions screening. These providers process only the minimum data necessary for verification purposes and are bound by strict confidentiality obligations.
• Game Content Providers: ch777's slot, live casino, and sports betting products are powered by licensed third-party software providers. These providers may receive limited technical and usage data (such as player session identifiers) to facilitate game functionality and integrity monitoring.
• Anti-Fraud and AML Compliance Partners: ch777 shares data with specialist fraud detection and anti-money laundering compliance service providers in order to meet its obligations under its international gaming license and to protect the integrity of the platform.
• Customer Support Tools: ch777 uses third-party customer relationship management (CRM) and live chat platforms to manage player support interactions. These platforms process your communications data under data processing agreements with ch777.
• Regulatory and Law Enforcement Authorities: ch777 will disclose your personal data to gaming regulators, financial intelligence units, law enforcement agencies, or other competent authorities where required to do so by law, court order, or as a condition of ch777's gaming license.

ch777 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The retention periods applied by ch777 are as follows:

• Active Account Data: Personal data associated with an active ch777 account is retained for the full duration of the account relationship and for a period of at least five (5) years following account closure, in compliance with international AML record-keeping requirements.
• Transaction Records: All deposit, withdrawal, and betting transaction records are retained for a minimum of seven (7) years from the date of the transaction, as required by applicable financial regulations.
• KYC and Identity Documents: Copies of CNIC, passport, and other identity verification documents submitted to ch777 are retained for a minimum of five (5) years following account closure or the completion of the KYC process, whichever is later.
• Customer Support Records: Live chat transcripts, support tickets, and email correspondence are retained for three (3) years from the date of the interaction, unless retention for a longer period is required for dispute resolution or legal proceedings.
• Marketing Consent Records: Records of your marketing consent or opt-out preferences are retained for the full duration of your account relationship and for three (3) years thereafter, to demonstrate compliance with applicable marketing regulations.
• Self-Exclusion Records: Responsible gaming self-exclusion records are retained indefinitely to prevent circumvention of self-exclusion orders in the event of future re-registration attempts.

Upon expiry of the applicable retention period, ch777 will securely delete or anonymise your personal data in accordance with our internal data disposal procedures, unless retention for a longer period is required or permitted by applicable law.

ch777 implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the ch777 platform is encrypted using industry-standard 256-bit Secure Sockets Layer (SSL) / Transport Layer Security (TLS) protocols. This ensures that your personal and financial data cannot be intercepted in transit.
• Encrypted Data Storage: Personal data stored in ch777's databases — including CNIC numbers, financial account details, and authentication credentials — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within ch777's internal systems is restricted on a strictly need-to-know basis. Staff members are granted access only to the data required to perform their specific job function, and all access is logged and regularly audited.
• Two-Factor Authentication: ch777 supports two-factor authentication (2FA) for player accounts using OTP verification via registered Pakistani mobile numbers, and mandates 2FA for all internal staff access to systems containing personal data.
• Regular Security Audits: ch777's platform infrastructure undergoes regular independent security audits and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: ch777 maintains a formal data breach incident response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, ch777 will notify affected players without undue delay and will report the breach to the relevant regulatory authority as required.

ch777 uses cookies and similar tracking technologies on its website and mobile platform to enhance your browsing experience, maintain session continuity, and gather analytical data about how Pakistani players interact with our platform. The types of cookies used by ch777 are as follows:

• Strictly Necessary Cookies: These cookies are essential for the ch777 platform to function correctly. They maintain your login session, remember your language and currency preferences, and enable core features such as the deposit wallet and bet slip. These cookies cannot be disabled without affecting platform functionality.
• Performance and Analytics Cookies: These cookies collect aggregated, anonymised data about how players navigate the ch777 platform — including which pages are most visited, how long players spend on each section, and which game categories are most popular among Pakistani users. This data is used exclusively to improve the ch777 platform.
• Functional Cookies: These cookies remember choices you make on the ch777 platform — such as your preferred payment method, responsible gaming limit settings, and notification preferences — so that you do not have to re-enter them on each visit.
• Security Cookies: These cookies support ch777's fraud detection and account security systems by storing session identifiers and device fingerprint data to identify and block suspicious or anomalous login attempts.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the ch777 platform. ch777 does not use third-party advertising cookies or permit external advertisers to place tracking cookies on the ch777 platform.

As a ch777 player, you have a number of rights in relation to the personal data that ch777 holds about you. These rights are exercisable by contacting ch777's data protection team at the email address provided in Section 01 of this Privacy Policy. ch777 will respond to all valid data rights requests within thirty (30) days of receipt.

• Right of Access: You have the right to request a copy of all personal data that ch777 holds about you, along with information about how that data is being used. This is sometimes referred to as a Subject Access Request (SAR).
• Right to Rectification: If you believe that any personal data ch777 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that ch777 delete your personal data — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to ch777's legal and regulatory data retention obligations, which may override an erasure request in certain cases.
• Right to Restrict Processing: You have the right to request that ch777 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being contested, or where you have objected to processing and ch777 is considering your objection.
• Right to Data Portability: Where ch777 processes your data on the basis of your consent or for the performance of a contract, and that processing is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to ch777's processing of your personal data where that processing is based on ch777's legitimate interests. ch777 will cease processing unless it can demonstrate compelling legitimate grounds that override your rights, or the processing is necessary for legal claims.
• Right to Withdraw Consent: Where ch777 processes your data on the basis of your consent — for example, for direct marketing purposes — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

ch777 strictly prohibits access to its platform by individuals under the age of 21. ch777 does not knowingly collect personal data from individuals under 21 years of age. The minimum age requirement of 21 is enforced through CNIC-based age verification checks conducted on all new registrations and upon the first withdrawal request from any account.

If ch777 discovers or is notified that personal data belonging to a person under the age of 21 has been collected — whether through fraudulent use of a third party's CNIC or through any other means — ch777 will immediately:

• Suspend and permanently close the relevant account.
• Freeze all funds in the account pending investigation.
• Forfeit any winnings derived from underage play.
• Delete all personal data associated with the underage account from ch777's active systems, subject to any retention obligations arising from the investigation.
• Where appropriate, refer the matter to relevant authorities.

ch777 may send you promotional communications about our products, bonuses, and services — including PSL betting promotions, welcome bonus offers, free spins on new slot releases, and seasonal cashback events — where you have provided explicit consent to receive such communications during the registration process, or where permitted on the basis of your existing player relationship with ch777.

Marketing communications from ch777 may be delivered via the following channels: email to your registered address; SMS to your registered Pakistani mobile number; push notifications via the ch777 mobile platform (if enabled); and in-platform notifications within your ch777 account dashboard.

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link included in any ch777 marketing email.
• Updating your notification preferences in your ch777 account settings.
• Contacting ch777 customer support and requesting removal from marketing lists.

Please allow up to five (5) business days for your opt-out preference to take effect across all ch777 communication channels. Opting out of marketing communications will not affect the delivery of transactional communications related to your account, such as deposit confirmations, withdrawal notifications, and security alerts — these are necessary for the operation of your account and cannot be disabled.

As an internationally licensed gaming platform serving players across multiple jurisdictions, including Pakistan, ch777 may transfer your personal data to countries outside of Pakistan for the purposes described in this Privacy Policy — for example, to our server infrastructure, third-party KYC verification providers, game content suppliers, or AML compliance partners who operate in other countries.

Where ch777 transfers personal data internationally, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy. Such safeguards include:

• Transferring data only to countries or organisations that provide an adequate level of data protection as assessed by ch777's data protection team.
• Where an adequacy determination is not available, implementing contractual data transfer safeguards, including standard contractual clauses, that impose equivalent data protection obligations on the recipient.
• Requiring all international data recipients to comply with ch777's data processing standards as a condition of their service agreements.

By registering a ch777 account and accepting this Privacy Policy, you acknowledge that your personal data may be processed in jurisdictions outside of Pakistan as described above.

ch777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law or regulatory requirements, or changes to the ch777 platform that affect how personal data is collected or used.

Where changes to this Privacy Policy are material — meaning they significantly affect your rights or the way your personal data is processed — ch777 will provide advance notice by email to your registered address and by posting a prominent notice on the ch777 website and within your account dashboard. The effective date of the updated Privacy Policy will be clearly indicated at the top of this page.

Where changes are minor or administrative in nature, ch777 may update this Privacy Policy without specific advance notice. It is your responsibility to review this page periodically to stay informed of the current version of the ch777 Privacy Policy. Your continued use of the ch777 platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way ch777 processes your personal data, please contact our data protection team. We are committed to resolving all privacy-related enquiries promptly and transparently.

You may reach the ch777 data protection team through the following channels:

• Email: [email protected] (plain text — not a clickable link) — for formal data subject access requests, erasure requests, and all other privacy enquiries.
• Live Chat: Available 24/7 directly within the ch777 platform. Our support agents can assist with general privacy questions and escalate formal requests to the data protection team on your behalf.
• In-Platform Support: Log in to your ch777 account and navigate to the Help & Support section to submit a privacy request directly through your account dashboard.

ch777 aims to acknowledge all privacy enquiries within two (2) business days and to provide a full substantive response within thirty (30) days of receipt. Where a request is particularly complex or where a high volume of requests has been received, ch777 may extend the response period by a further two (2) months, in which case we will notify you of the extension and the reasons for it within the initial thirty (30) day period.